Frequently Asked Questions - Takeaway Lanzarote
Through our apps and sites we allow you to search and order from different restaurants in your area, so that you can just relax and enjoy great food. Once you’ve found a restaurant and placed an order online, we’ll send you an email to confirm that the restaurant received your order.
Customer Note : We are the DELIVERY SERVICE ! The restaurant, not TakeawayLanzarote, is responsible for the time taken for preparing your food. Be aware that the restaurants in busy time might reject takeaways orders .
Your favorite Restaurant does not appear here ? Please tell us and we’ll track it down and see if we can get them on board for you.
You’ll get an email from us saying that your order has been successfully placed. A couple of minutes later you should get an email to let you know the restaurant has received your order. If the restaurant is currently closed and you placed an order for later, you’ll get an email once the restaurant opens.
I haven’t received a confirmation email from TakeawayLanzarote ! We know and the team knows. If the email address is not correct , we can't send the confirmation. Orders can be cancelled if we cannot reach you.
Rejection is never great, so we work really hard with our restaurants to get as many orders accepted as possible. Sometimes a rejected order may look like payment has gone through, but don’t worry, it was voided and is simply pending with your bank. This may take 1-5 business days so it's best to give the bank a call if you have any questions. If the order has been paid with PayPal you will received immediately an email about your refund.
We need our partner restaurants to let us know when prices change, but we understand that they’re busy creating scrumptious food for you to enjoy. If you notice a price difference please call us on 0034 691 555 161 or email us at firstname.lastname@example.org so we can look at it .
If there is a difference between what’s on the email and what you received, please call us straight away to let them know.
Our partner restaurants do a great job of preparing your food in time and we do the best to deliver orders on time, but sometimes unexpected things get in the way.
Be aware that popular restaurants are very busy on site between 7:00pm and 10:00pm so cooking time might exceed 45 minutes. In the event , we are informed about delays, we will inform you immediately by phone or email.
The points are currently attached to a loyalty program . But they are available only for Registered Customers . The points can be used as discounts. More info, please visit takeawaylanzarote.com or ring us on 0034 691 555 161 .